Warranty Policy – ElectroMove

At ElectroMove, we guarantee the quality and reliability of our electric scooters. Below you will find the terms and details of our warranty.

Warranty Duration

The warranty covers:

• Manufacturing defects
• Motor failures (during the warranty period)
• Battery failures (during the warranty period)
• Factory-related technical defects

The warranty does not cover:

• Damage caused by accident or fall
• Improper use of the product
• Damage caused by water, liquids, or chemicals
• Unauthorized repairs or modifications
• Overloading or exceeding usage limits
• Wear and tear parts (tires, brakes, cables, etc.)
• Modified or unbridled scooters

Warranty Conditions

• The warranty is valid only for the original owner.
• Proof of purchase is mandatory.
• The warranty takes effect from the date of purchase.
• Any missing or incorrect documents may result in refusal of coverage.
• Failure to follow maintenance instructions voids the warranty.

After-Sales Service (SAV)

We offer comprehensive technical assistance including:

• Professional diagnostics
• Repairs with original parts
• Availability of spare parts

Diagnostic Fees

• Children's toys: 50 DHS
• Small scooters: 75 DHS
• Adult scooters: 100 DHS
• Electric bikes and scooters: 200 DHS

Warranty Extension (Optional)

You can extend your warranty at the time of purchase:

• 3-month extension: 600 to 900 DHS
• 6-month extension: 1,200 to 2,000 DHS

The extension covers:

• Motor
• Controller

The extension does not cover:

• Damage caused by improper use
• External or accidental damage

Important Note

Battery performance depends on usage conditions, ambient temperature, and charging habits. Gradual battery wear over time is normal and is not considered a manufacturing defect.